OUR GUARANTEE

Our #1 Goal is Customer Satisfaction

We are committed to the success of our customers and our products allow apartment owners to scale their businesses faster and more profitably. TASORO products are proudly deployed in thousands of multifamily units nationwide by our company’s founders. We don’t sell anything that we don’t put in our own buildings and homes.

Our Higher Standards Guarantee

Have a problem with a TASORO product?

We offer a Limited Lifetime Warranty on all products. Please see here for warranty information.

Return Policy

Your satisfaction is our top priority. We will make every effort to process your return subject to the below policy.

- Returns can only be processed within 30 days of delivery.

- Returns are for merchandise credit only.

- Returns will be credited subject to a 20% restocking fee.

-Returns must arrive packaged in an unopened box in the original packaging, free from any wear and tear.

-The customer is responsible for any shipping costs to Tasoro. 

Non-returnable Items

-Any item that is custom made, special ordered, or not a current inventory item (i.e. cabinets, flooring, plumbing, etc.) will not be permitted a return

-Discounted products are final sale.

Process

-Please contact your sales director to obtain a Return Manufacturer Authorization Number (RMA#)
- Please write that number visibly on the outside of the package, box, etc. Items returned without a proper RMA# will be immediately returned to sender at sender's expense.
- Merchandise credit will be available within fourteen (14) days of product receipt.

What about quality control?

We have boots on the ground in our factories inspecting every order from our manufacturers. Our products are created in the same factories, with the same care and with an even higher standard of precision than the most exclusive global brands.

Can you handle big orders?

With 60-120 day lead times for ground-up multifamily construction or large value add portfolios we accept custom orders, coordinate shipping, warehousing and delivery to your sites as specified by you, our customer.

Why does your catalog seem limited?

We have narrowed our focus to top-selling products and designs that are proven to “Wow” residents, helping ensure we always have inventory when you need it. These items are tried and true and installed in thousands of locations. We can also accommodate “off-menu” special orders per your specifications.